{"id":324,"date":"2021-10-30T04:21:15","date_gmt":"2021-10-30T04:21:15","guid":{"rendered":"https:\/\/bpluscom.net\/?p=324"},"modified":"2022-04-19T15:08:30","modified_gmt":"2022-04-19T15:08:30","slug":"why-is-software-user-help-so-important","status":"publish","type":"post","link":"https:\/\/bpluscom.net\/en\/technology\/why-is-software-user-help-so-important\/","title":{"rendered":"Why is software user help so important?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" >Spis tre\u015bci<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bpluscom.net\/en\/technology\/why-is-software-user-help-so-important\/#Software_user_help\" title=\"Software user help\">Software user help<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bpluscom.net\/en\/technology\/why-is-software-user-help-so-important\/#Some_key_features\" title=\"Some key features\">Some key features<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Software_user_help\"><\/span><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;software user help&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:3,&quot;12&quot;:0}\">Software user help<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-326 alignleft\" src=\"https:\/\/bpluscom.net\/wp-content\/uploads\/2021\/11\/z2-300x200.jpg\" alt=\"software user help\" width=\"300\" height=\"200\" \/>By providing your customers with transparent online help and support, you let them find the help they need immediately and take the frustration out of waiting for an email or a chat response, or freezing at the end of the phone.\u00a0For you, this means reduced support and training costs, and greater customer engagement with your product.\u00a0Great <strong>software user help<\/strong> ensures users get the most out of the software. It is typically delivered online, embedded in the software&#8217;s user interface, or published as webpages linked from the software.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Some_key_features\"><\/span>Some key features<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-327 alignleft\" src=\"https:\/\/bpluscom.net\/wp-content\/uploads\/2021\/11\/3-300x169.jpg\" alt=\"software user help\" width=\"300\" height=\"169\" \/>The key to writing a really good <a href=\"https:\/\/3di-info.com\/services\/technical-writing\/software-user-help\/\">software user help<\/a> is to make it part of the product. Our support will allow you to create such a document based on several basic features.\u00a0It is important to write only what users will actually need. For this, it is worth focusing on the use of graphics, videos, illustrations and tables, and embedding what you create as close to the user&#8217;s task as possible.\u00a0You should also use analytics to understand search and browsing behavior and feed that understanding to improve help and product. Also, don&#8217;t forget to reuse as much content as possible; for buyers for software evaluation and for troubleshooting support staff.\u00a0Properly writing such a document enables self-service, reducing the need for contact with technical support teams.<\/p>","protected":false},"excerpt":{"rendered":"<p>Software user help By providing your customers with transparent online help and support, you let them find the help they need immediately and take the frustration out of waiting for an email or a chat response, or freezing at the end of the phone.\u00a0For you, this means reduced support and training costs, and greater customer [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117,17],"tags":[118,119],"class_list":["post-324","post","type-post","status-publish","format-standard","hentry","category-software","category-technology","tag-software","tag-user-help"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/posts\/324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/comments?post=324"}],"version-history":[{"count":2,"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/posts\/324\/revisions"}],"predecessor-version":[{"id":862,"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/posts\/324\/revisions\/862"}],"wp:attachment":[{"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/media?parent=324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/categories?post=324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bpluscom.net\/en\/wp-json\/wp\/v2\/tags?post=324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}